Country-specific terms

Last updated: 1 November 2026

Our Terms of Service and Privacy Policy apply in every country where HatchGrab is used. Some countries have extra rules. This page sets them out, one country at a time.

Where a section below applies to you, it forms part of our Terms of Service and our Privacy Policy. If it says something different from them, this page applies for that country.

If your country is not listed, there are no extra rules: the Terms of Service and the Privacy Policy apply as written.

United States

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us.

Sales tax. You set the sales tax rate that HatchGrab adds to your orders. Menu prices are shown before tax, and tax is shown to the customer as its own line before they pay. You are responsible for registering for, collecting and paying sales tax correctly everywhere you trade. We add tax at the rate you set. We do not check it.

Permits, licenses and food rules. Your responsibilities in section 3 of the Terms of Service include the federal, state and local rules where you trade, including permits, licenses, health department requirements, and any allergen disclosure rules that apply to you.

Tips. Tips your customers add are yours. They are paid into your own Stripe account with the order, and we do not take a share of them.

Online service fees. An online card order may carry a service fee. It is shown on your menu before the customer orders, and again as its own line before they pay. HatchGrab shows you which kind applies to your account: a fee you add yourself, within the limits shown in HatchGrab, which is yours; or a fee HatchGrab adds, which is ours. Some places have rules about fees like these, and California's law on all-in pricing is one example. Tell us if you trade somewhere with a rule like this, and do not add a fee of your own where it is not allowed.

Billing in US dollars. Accounts in the United States are billed in US dollars. Any tax we must charge on our fees is shown before you pay.

Your rights under local law. Nothing in the Terms of Service takes away a right that the law where you are based says cannot be limited or waived.

Your customers' data. Under US state privacy laws, section 10 of the Terms of Service means the same thing in their terms: you are the "business" and we are your "service provider" or "processor". We use your customers' personal information only to run HatchGrab for you. We do not sell it, we do not share it for cross-context behavioral advertising, and we do not use it for any other purpose except as those laws allow a service provider to.

Privacy, for everyone in the United States

What we collect and who we share it with. The same as the Privacy Policy says: account and business details for truck operators; your name, contact details and order details if you order from a truck; and basic technical data if you visit our websites. We share it with the truck you order from and with the service providers listed in section 6 of the Privacy Policy, only to run the service or where the law requires it. It may be processed in the United Kingdom, the European Union and the United States.

We do not sell or share your personal information. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us what personal information we hold about you, and ask us to correct it or delete it. Email privacy@hatchgrab.com. We will check that the request is genuine before we act on it, and we will reply within 45 days. You can ask someone to make the request for you. We will not treat you differently for making a request. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used. If we turn down a request, you can ask us to look at it again by replying to our answer.

State privacy laws. Some state privacy laws only apply to businesses above a certain size, and they may not apply to us. We honor the requests above from anyone in the United States anyway.

Children. Our services are not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us their information, contact us and we will delete it.

Marketing emails. Every marketing email we send tells you how to stop receiving them and includes our postal address. If you ask us to stop, we will. Emails about an order or your account are not marketing.

Text messages. If we or a truck offer order updates by text message, you will only get them if you agree to receive them, and you can stop them at any time.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Ireland

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Irish consumer law, including the Consumer Rights Act 2022, applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name and contact details, showing prices that include VAT, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Ireland during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in euro, and is paid out to your bank account by Stripe. We never hold it. Stripe's processing fees for Irish accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. You must give allergen information for every dish as Irish and EU law requires: the 14 allergens listed in Regulation (EU) No 1169/2011, under the Irish rules the Food Safety Authority of Ireland enforces (S.I. No. 489 of 2014, as amended). For orders placed online, that information has to be available in writing before your customer orders. In Ireland, HatchGrab shows allergens against each dish on your menu. You can upload an allergen card to help fill them in, but the card is not shown on its own in place of them. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and VAT. Your menu prices are shown to customers including VAT. You are responsible for registering for, charging and paying VAT correctly. If you set a VAT rate in HatchGrab, we show it at the rate you set. We do not check it.

Our prices. Accounts in Ireland are billed in euro. HatchGrab Ltd is a UK company and is not registered for VAT. If you are registered for VAT in Ireland, give us your VAT number. You then account for any VAT on our fees yourself, under the reverse charge.

Your rights under local law. Nothing in the Terms of Service takes away a right that Irish law says cannot be limited or waived.

Your customers' data. Under the EU General Data Protection Regulation (GDPR), section 10 of the Terms of Service is our data processing agreement with you: you are the controller and we are the processor, in the same sense as Article 28 of the GDPR.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Irish law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Ireland

The law that applies. When we handle personal data of people in Ireland, the EU General Data Protection Regulation (GDPR) applies, as well as the UK law named in our Privacy Policy. The rights listed in section 8 of the Privacy Policy are your rights under the GDPR too.

Where your data is kept. Your data is stored and processed in the United Kingdom. The European Commission has decided that the UK protects personal data to the same standard as the EU, so no extra safeguard is needed for that. Where a service provider handles data in the United States (section 6 of the Privacy Policy), the transfer is covered by a safeguard the GDPR recognises.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us what personal data we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within one month. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. You can complain to the Data Protection Commission, Ireland's data protection regulator, at www.dataprotection.ie, or by post to 6 Pembroke Row, Dublin 2, D02 X963. We would appreciate the chance to put things right first.

Marketing emails. We send marketing emails only where the law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Australia

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. The Australian Consumer Law applies to your sales to your customers, and you are responsible for meeting it. That includes the consumer guarantees, which you cannot take away; showing each price as a single total figure; and giving your customer proof of the sale, with your business name and your ABN or ACN, for a sale over $75 (excluding GST), or within 7 days if a customer asks for one. HatchGrab's order emails do not show an ABN, so that proof must come from you. HatchGrab is the software you sell through.

Card surcharges. From 1 October 2026, the card networks' rules no longer allow a surcharge on eftpos, Mastercard or Visa cards, and American Express has removed surcharging too. HatchGrab does not add a card surcharge to your orders. Do not add one yourself, including under another name.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Australia during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Australian dollars, and is paid out to your bank account by Stripe. We never hold it. Stripe's processing fees for Australian accounts are set by Stripe and shown in HatchGrab and during onboarding. Many Australian debit cards carry both eftpos and Visa or Mastercard, and a payment with one of them can be processed through either network. Your checkout tells your customers this before they pay.

Allergens. You must give allergen information for your food as the Australia New Zealand Food Standards Code requires, using the names it sets out in Standard 1.2.3, such as "milk", "egg", "peanut", "wheat" and "crustacean". For food that is not packaged and labelled, such as food from a food truck, the information must be displayed with the food or given to your customer on request. In Australia, HatchGrab lets you show allergens against each dish, show your allergen card, or both, and uses the Code's names. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and GST. Your menu prices are the full price your customers pay, including any GST. HatchGrab does not add tax on top. You are responsible for registering for, charging and paying GST correctly, and for giving a tax invoice with your ABN when the law requires one.

Our prices. Accounts in Australia are billed in Australian dollars. HatchGrab Ltd is a UK company and is not registered for GST. If you are registered for GST, give us your ABN and tell us that you are registered. You then account for any GST on our fees yourself, where the reverse charge applies to you.

Your rights under local law. Nothing in the Terms of Service takes away a right that Australian law says cannot be excluded, restricted or modified.

Your customers' data. Section 10 of the Terms of Service sets out how we handle your customers' personal information for you. In Australia it means the same: we handle it only to run HatchGrab for you and on your instructions, and you decide how it is used. If the Privacy Act 1988 applies to your business, you are responsible for meeting it.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Australian law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Australia

The law that applies. When we handle personal information of people in Australia, we follow the Australian Privacy Principles in the Privacy Act 1988, as well as the UK law named in our Privacy Policy.

Where your information is kept. Your information is stored and processed in the United Kingdom. Some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us what personal information we hold about you, and ask us to correct it or delete it. Email privacy@hatchgrab.com. We will reply within 30 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. If you are unhappy with how we have handled your personal information, tell us first at privacy@hatchgrab.com. If you are not satisfied with our answer, or we have not replied within 30 days, you can complain in writing to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Marketing emails. We send marketing emails only where the law allows it. Every one says who it is from and tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

New Zealand

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. You sell in trade, so the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 apply to your sales to your customers, and you are responsible for meeting them. That includes the consumer guarantees, which you cannot contract out of when you sell to consumers, and not misleading your customers about your food or its price. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for New Zealand during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in New Zealand dollars, and is paid out to your bank account by Stripe. We never hold it. Stripe's processing fees for New Zealand accounts are set by Stripe and shown in HatchGrab and during onboarding. HatchGrab does not add a card surcharge to your orders.

Allergens. You must give allergen information for your food as the Australia New Zealand Food Standards Code requires, using the names it sets out in Standard 1.2.3, such as "milk", "egg", "peanut", "wheat" and "crustacean". For food that is not packaged and labelled, such as food from a food truck, the information must be displayed with the food, for example on your menu, or given to your customer on request. In New Zealand, HatchGrab lets you show allergens against each dish, show your allergen card, or both, and uses the Code's names. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and GST. Your menu prices are the full price your customers pay, including any GST. HatchGrab does not add tax on top. You are responsible for registering for, charging and paying GST correctly.

Our prices. Accounts in New Zealand are billed in New Zealand dollars. HatchGrab Ltd is a UK company and is not registered for GST in New Zealand. If you are registered for GST, give us your GST number or your New Zealand Business Number (NZBN), so that we can treat your account as a registered business. You then account for any GST on our fees yourself, where the reverse charge applies to you.

Business use. You use HatchGrab for your business. We both agree that the Consumer Guarantees Act 1993 does not apply to HatchGrab's service to you, as that Act allows between businesses that agree in writing, and that this is fair and reasonable.

Your rights under local law. Nothing in the Terms of Service takes away a right that New Zealand law says cannot be excluded or limited.

Your customers' data. Section 10 of the Terms of Service sets out how we handle your customers' personal information for you. In New Zealand it means the same: under the Privacy Act 2020 we hold it for you, only to run HatchGrab and on your instructions, and you decide how it is used. You are responsible for meeting that Act for your business.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that New Zealand law gives you and that cannot be excluded by agreement.

Privacy, for everyone in New Zealand

The law that applies. When we handle personal information of people in New Zealand, the Privacy Act 2020 applies, as well as the UK law named in our Privacy Policy. It applies to us because we carry on business in New Zealand, even though we are based in the United Kingdom.

Where your information is kept. Your information is stored and processed in the United Kingdom. Some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us for the personal information we hold about you, and ask us to correct it. Email privacy@hatchgrab.com. We will reply as soon as we reasonably can, and within 20 working days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. If you are unhappy with how we have handled your personal information, tell us first at privacy@hatchgrab.com. The Privacy Commissioner asks you to do that before making a complaint. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz, on 0800 803 909, or by post to PO Box 10 094, Wellington 6140.

Privacy breaches. If a privacy breach involving your personal information has caused, or is likely to cause, serious harm, the Privacy Act 2020 requires the Privacy Commissioner and you to be told as soon as practicable. We will do that, or, for an order you placed with a truck, help the truck to do it.

Marketing emails. We send marketing emails only where the law allows it. Every one says who it is from and tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Canada

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. The consumer protection law of the province or territory where you sell applies to your sales, and you are responsible for meeting it. HatchGrab is the software you sell through.

Prices. Your menu prices are shown before tax, and tax is added at checkout as its own line. Any fixed charge a customer must pay, other than tax, has to be in the price they see first. That is why HatchGrab does not offer an online service fee in Canada. Tips are optional and are yours.

Sales tax. HatchGrab fills in the sales tax of the province or territory you are based in (GST, HST, or GST and PST) and names it on the bill. You can set your own rate instead. You are responsible for registering for, charging and paying GST/HST and any provincial sales tax correctly. If you sell items taxed at another rate, such as soft drinks or alcohol in British Columbia, set your rate to match.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Canada during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Canadian dollars, and is paid out to your bank account by Stripe. We never hold it. HatchGrab does not add a card surcharge to your orders.

Allergens. Canada's allergen labelling rules are for prepackaged food. HatchGrab lets you show Health Canada's priority allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Quebec, Saskatchewan and Manitoba. HatchGrab is not available yet to trucks based in Quebec, because a Canadian French version is not yet available, or to trucks based in Saskatchewan or Manitoba, because we are adding separate GST and PST lines first.

Our prices. Accounts in Canada are billed in Canadian dollars. HatchGrab Ltd is a UK company. If you are registered for GST/HST, give us your registration number.

Your rights under local law. Nothing in the Terms of Service takes away a right that the law where you are based says cannot be limited or waived.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that the law of your province or territory gives you and that cannot be excluded by agreement.

Privacy, for everyone in Canada

The law that applies. When we handle personal information of people in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies, and in British Columbia and Alberta their own private-sector privacy laws, as well as the UK law named in our Privacy Policy.

Where your information is kept. Your information is stored and processed in the United Kingdom, and some is handled by service providers in the European Union and the United States (section 6 of the Privacy Policy), where it may be accessed under those countries' laws.

Your requests. You can ask for the personal information we hold about you and ask us to correct it. Email privacy@hatchgrab.com. We will reply within 30 days.

Complaints. Tell us first at privacy@hatchgrab.com. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or on 1-800-282-1376.

Breaches. If a breach of security safeguards involving your information creates a real risk of significant harm, we will report it to the Privacy Commissioner and tell you as soon as feasible.

Marketing emails. We send marketing emails only with your consent, as Canada's anti-spam law requires. Every one says who it is from and how to unsubscribe, and we act on an unsubscribe within 10 business days.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

France

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. French consumer law, including the Code de la consommation, applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name and contact details before they order, showing prices in euros that include TVA and every other compulsory charge, telling them that the right of withdrawal does not apply to food that may spoil quickly or to catering supplied on a set date, offering them free access to a consumer mediator and giving the mediator's details, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

The order button. French law requires the button that places an order to say clearly that the order means paying. In France, HatchGrab's order buttons say so ("Payer …" for a card payment, "Commander et payer au retrait" for payment at the truck).

Card payments. Card payments from your customers go into your own Stripe account, which is set up for France during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in euros, and is paid out to your bank account by Stripe. We never hold it. When a customer's card carries both Cartes Bancaires and another brand, the payment form lets them choose which brand pays, as EU law requires. French law does not allow a charge for paying by a particular method, so HatchGrab adds no card surcharge in France. Stripe's processing fees for French accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. You must give allergen information for every dish as French and EU law requires: the 14 allergens listed in Regulation (EU) No 1169/2011, under the French rules in articles R. 412-12 to R. 412-16 of the Code de la consommation. The information must be in writing and available to your customer before they order. In France, HatchGrab lets you show allergens against each dish, or one allergen card covering your whole menu, or both. If you use a card, it must name every dish and its allergens. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and TVA. Your menu prices are shown to customers including TVA. You are responsible for registering for, charging and paying TVA correctly. HatchGrab shows the TVA included in each order on receipts and tickets, at 10% unless you set your own rate. 10% is the rate on hot food and drinks sold to take away. Food sold in a sealed container to eat later, and alcohol, are taxed at other rates. We do not check the rate. HatchGrab adds no service fee in France, because a compulsory charge has to be included in the price the customer sees.

Language. In France, information for consumers must be in French. HatchGrab's pages for your customers are in French. You are responsible for the words you write yourself, such as your menu and your notes.

Our prices. Accounts in France are billed in euros. HatchGrab Ltd is a UK company and is not registered for VAT. If you are registered for TVA in France, give us your intra-community VAT number. You then account for any VAT on our fees yourself, under the reverse charge.

Your rights under local law. Nothing in the Terms of Service takes away a right that French law says cannot be limited or waived.

Your customers' data. Under the EU General Data Protection Regulation (GDPR), section 10 of the Terms of Service is our data processing agreement with you: you are the controller and we are the processor, in the same sense as Article 28 of the GDPR.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that French law gives you and that cannot be excluded by agreement.

Privacy, for everyone in France

The law that applies. When we handle personal data of people in France, the EU General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés) apply, as well as the UK law named in our Privacy Policy. The rights listed in section 8 of the Privacy Policy are your rights under the GDPR too.

Where your data is kept. Your data is stored and processed in the United Kingdom. The European Commission has decided that the UK protects personal data to the same standard as the EU, so no extra safeguard is needed for that. Where a service provider handles data in the United States (section 6 of the Privacy Policy), the transfer is covered by a safeguard the GDPR recognises.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us what personal data we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within one month. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. You can complain to the CNIL (Commission nationale de l'informatique et des libertés), France's data protection regulator, at www.cnil.fr, or by post to CNIL, Service des plaintes, 3 Place de Fontenoy, 75007 Paris. We would appreciate the chance to put things right first.

Marketing emails. We send marketing emails only where French law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

European Economic Area and Switzerland

This section applies in every country of the European Economic Area that has no section of its own above, and in Switzerland: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. The consumer law of your country applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name and contact details before they order, showing prices in your country's currency that include VAT and every other compulsory charge, telling them that the right of withdrawal does not apply to food that may spoil quickly or to catering supplied on a set date, offering access to dispute resolution where your country requires it, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for your country during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in your country's currency, and is paid out to your bank account by Stripe. We never hold it. In the European Economic Area, when a customer's card carries two brands, the payment form lets them choose which brand pays, as EU law requires. EU law does not allow a charge for paying by consumer card, so HatchGrab adds no card surcharge in these countries. Stripe's processing fees for your country are set by Stripe and shown in HatchGrab and during onboarding.

No service fee. The price your customer sees must be the total they pay, every compulsory charge included. HatchGrab adds no service fee in these countries.

Allergens. You must give allergen information for every dish as the law of your country requires: the 14 allergens listed in Regulation (EU) No 1169/2011 in the European Economic Area, and the same 14 under the Swiss Ordinance on Food Information in Switzerland, under the national rules your food authority enforces. Some countries allow the information to be given in person if a written notice says so; others require it in writing. For orders placed online, the information has to be available before your customer orders. HatchGrab lets you show allergens against each dish, or one allergen card covering your whole menu where your country allows it, or both. If you use a card, it must name every dish and its allergens. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and VAT. Your menu prices are shown to customers including VAT. You are responsible for registering for, charging and paying VAT correctly. HatchGrab shows the VAT included in each order on receipts and tickets, at your country's rate for hot food sold to take away unless you set your own rate. Drinks, alcohol and food sold to eat later can be taxed at other rates. We do not check the rate.

Language. Some countries require information for consumers to be in their official language or languages. In Malta, HatchGrab's pages for your customers are in English, one of Malta's official languages. You are responsible for the words you write yourself, such as your menu and your notes.

Our prices. Accounts are billed in the currency of your country: euros in the euro area, and Swiss francs, Czech koruna, Danish kroner, Hungarian forint, Norwegian kroner, Polish złoty, Romanian lei or Swedish kronor elsewhere. HatchGrab Ltd is a UK company and is not registered for VAT in your country. If you are registered for VAT, give us your VAT number. You then account for any VAT on our fees yourself, under the reverse charge.

Your rights under local law. Nothing in the Terms of Service takes away a right that the law of your country says cannot be limited or waived.

Your customers' data. Under the EU General Data Protection Regulation (GDPR) in the European Economic Area, and the Swiss Federal Act on Data Protection in Switzerland, section 10 of the Terms of Service is our data processing agreement with you: you are the controller and we are the processor, in the same sense as Article 28 of the GDPR.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that the law of your country gives you and that cannot be excluded by agreement.

Privacy, for everyone in the European Economic Area and Switzerland

The law that applies. When we handle personal data of people in the European Economic Area, the EU General Data Protection Regulation (GDPR) and the data protection law of their country apply; in Switzerland, the Federal Act on Data Protection. The UK law named in our Privacy Policy applies as well. The rights listed in section 8 of the Privacy Policy are your rights under these laws too.

Where your data is kept. Your data is stored and processed in the United Kingdom. The European Commission and Switzerland have each decided that the UK protects personal data to an adequate standard, so no extra safeguard is needed for that. Where a service provider handles data in the United States (section 6 of the Privacy Policy), the transfer is covered by a safeguard the GDPR and Swiss law recognise.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us what personal data we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within one month. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. You can complain to the data protection authority of the country where you live or work. The European Data Protection Board lists every authority in the European Economic Area at www.edpb.europa.eu (About EDPB › Members). In Switzerland, it is the Federal Data Protection and Information Commissioner, www.edoeb.admin.ch. We would appreciate the chance to put things right first.

Marketing emails. We send marketing emails only where the law of your country allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Gibraltar

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. The consumer law of Gibraltar applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name and contact details before they order, showing prices that include every compulsory charge, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Gibraltar during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in pounds sterling, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Gibraltar. Stripe's processing fees for Gibraltar accounts are set by Stripe and shown in HatchGrab and during onboarding. Stripe may charge a different fee for cards issued outside Gibraltar, including UK cards.

Allergens. You must give allergen information for every dish as the law of Gibraltar requires, for the 14 allergens listed in Regulation (EU) No 1169/2011. For orders placed online, the information has to be available before your customer orders. HatchGrab lets you show allergens against each dish, or one allergen card covering your whole menu, or both. If you use a card, it must name every dish and its allergens. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and tax. Gibraltar has no VAT, so HatchGrab shows no tax line on receipts and tickets unless you set a rate yourself. You are responsible for any tax that applies to your business.

Language. HatchGrab's pages for your customers in Gibraltar are in English. You are responsible for the words you write yourself, such as your menu and your notes.

Our prices. Accounts in Gibraltar are billed in pounds sterling.

Your rights under local law. Nothing in the Terms of Service takes away a right that the law of Gibraltar says cannot be limited or waived.

Your customers' data. Under the data protection law of Gibraltar, which includes the EU General Data Protection Regulation (GDPR) as it applies in Gibraltar, section 10 of the Terms of Service is our data processing agreement with you: you are the controller and we are the processor, in the same sense as Article 28 of the GDPR.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that the law of Gibraltar gives you and that cannot be excluded by agreement.

Privacy, for everyone in Gibraltar

The law that applies. When we handle personal data of people in Gibraltar, the data protection law of Gibraltar applies, including the EU General Data Protection Regulation (GDPR) as it applies there, as well as the UK law named in our Privacy Policy. The rights listed in section 8 of the Privacy Policy are your rights under that law too.

Where your data is kept. Your data is stored and processed in the United Kingdom. Where a service provider handles data in the United States (section 6 of the Privacy Policy), the transfer is covered by a safeguard the law recognises.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us what personal data we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within one month. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. You can complain to the Gibraltar Regulatory Authority, Gibraltar's data protection regulator, at www.gra.gi. We would appreciate the chance to put things right first.

Marketing emails. We send marketing emails only where the law of Gibraltar allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Brazil

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Brazilian consumer law, including the Consumer Defence Code (Código de Defesa do Consumidor, Law No. 8,078 of 1990) and the rules for online sales in Decree No. 7,962 of 2013, applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name, your CNPJ or CPF and your address before they order, showing prices in reais, and dealing with complaints, cancellations and refunds. Whether the right to withdraw from a purchase made away from your premises (article 49 of the Code) applies to food you have prepared is for you to check. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Brazil during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Brazilian reais, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Brazil. Stripe's processing fees for Brazilian accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Brazil's allergen labelling rules (ANVISA Resolution RDC No. 26 of 2015, and the lactose rules in RDC No. 136 of 2017) are written for packaged food. In Brazil, HatchGrab lets you show the allergens those rules list against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and tax. Your menu prices are shown to customers as the full price they pay, including taxes. HatchGrab sets no tax rate for you. You are responsible for registering for, charging and paying your taxes correctly, for any tax information the law requires on your receipts, and for issuing a tax invoice (nota fiscal) when the law requires one.

Language. In Brazil, HatchGrab's pages for your customers are in Brazilian Portuguese. You are responsible for the words you write yourself, such as your menu and your notes.

Our plan in Brazil. In Brazil we offer one plan. It has a monthly price and no HatchGrab fee on online orders, and it is the plan shown for Brazil on our pricing page. There is no plan without a monthly fee in Brazil. When your free trial ends, your account moves to that plan, and we will contact you before your trial ends to set up payment.

Our prices. Accounts in Brazil are billed in Brazilian reais. HatchGrab Ltd is a UK company. Payments for services from abroad can carry Brazilian taxes that the payer is responsible for. Where a tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that Brazilian law says cannot be limited or waived.

Your customers' data. Under Brazil's General Data Protection Law (Lei Geral de Proteção de Dados, LGPD, Law No. 13,709 of 2018), section 10 of the Terms of Service means the same thing in its terms: you are the controller and we are the operator, and we handle your customers' personal data only to run HatchGrab for you and on your instructions.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Brazilian law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Brazil

The law that applies. When we handle personal data of people in Brazil, the General Data Protection Law (LGPD) applies, as well as the UK law named in our Privacy Policy. The rights listed in section 8 of the Privacy Policy are your rights under the LGPD too.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says. We transfer it only on a basis the LGPD allows.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us to confirm whether we hold personal data about you, and ask for a copy of it, or ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within 15 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. You can also complain to the National Data Protection Authority (Autoridade Nacional de Proteção de Dados, ANPD) at www.gov.br/anpd.

Marketing emails. We send marketing emails only where Brazilian law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Mexico

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Mexican consumer law, including the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name and contact details, showing the total price they pay, including taxes, before they order, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Mexico during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Mexican pesos, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Mexico. Stripe's processing fees for Mexican accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Mexico's allergen labelling rules (NOM-051-SCFI/SSA1-2010) are written for packaged food and follow the international Codex list. In Mexico, HatchGrab lets you show the Codex allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and IVA. Your menu prices are shown to customers including IVA. HatchGrab shows the IVA included in each order on receipts and tickets, at 16% unless you set your own rate. You are responsible for registering for, charging and paying IVA correctly, and for issuing a tax invoice (CFDI) when a customer asks for one. We do not check the rate.

Language. In Mexico, HatchGrab's pages for your customers are in Spanish. You are responsible for the words you write yourself, such as your menu and your notes.

Our plan in Mexico. In Mexico we offer one plan. It has a monthly price and no HatchGrab fee on online orders, and it is the plan shown for Mexico on our pricing page. There is no plan without a monthly fee in Mexico. When your free trial ends, your account moves to that plan, and we will contact you before your trial ends to set up payment.

Our prices. Accounts in Mexico are billed in Mexican pesos. HatchGrab Ltd is a UK company. Where a tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that Mexican law says cannot be limited or waived.

Your customers' data. Under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, section 10 of the Terms of Service means the same thing in its terms: you are the controller and we are your processor (encargado), and we handle your customers' personal data only to run HatchGrab for you and on your instructions. You are responsible for your own privacy notice (aviso de privacidad) to your customers.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Mexican law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Mexico

The law that applies. When we handle personal data of people in Mexico, the Federal Law on the Protection of Personal Data Held by Private Parties applies, as well as the UK law named in our Privacy Policy. This page and the Privacy Policy together are our privacy notice for people in Mexico.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says, only to run the service.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us for access to the personal data we hold about you, and ask us to correct it, delete it or stop using it (your ARCO rights). Email privacy@hatchgrab.com. We will reply within 20 business days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. If you are not satisfied, you can complain to the Secretaría Anticorrupción y Buen Gobierno (Secretariat of Anti-Corruption and Good Governance), which enforces Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (in force since 21 March 2025).

Marketing emails. We send marketing emails only where Mexican law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Japan

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Japanese consumer law applies to your sales to your customers, and you are responsible for meeting it. That includes the seller information the Act on Specified Commercial Transactions (特定商取引法) requires for online sales, such as your name, address and telephone number; showing prices that include consumption tax; and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

The order screen. Before your customer places an order, HatchGrab shows them what they are ordering, the price, how they pay and when to collect, on one screen.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Japan during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Japanese yen, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Japan. Stripe's processing fees for Japanese accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Japan's allergen labelling rules (the Food Labeling Standards of the Consumer Affairs Agency) are written for packaged food, and food service is not required to follow them. In Japan, HatchGrab lets you show the allergens those rules list, the eight that must be labelled and the twenty that are recommended, against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and consumption tax. Your menu prices are shown to customers including consumption tax. HatchGrab shows the consumption tax included in each order on receipts and tickets, at 8% (the reduced rate for food to take away) unless you set your own rate. Food eaten on the spot at seating you provide may be taxed at 10%. You are responsible for registering for, charging and paying consumption tax correctly, and for issuing a qualified invoice when the law requires one. We do not check the rate.

Language. In Japan, HatchGrab's pages for your customers are in Japanese. You are responsible for the words you write yourself, such as your menu and your notes.

Our prices. Accounts in Japan are billed in Japanese yen. HatchGrab Ltd is a UK company. If you are a business, you may have to account for consumption tax on our fees yourself, under the reverse charge. Where a tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that Japanese law says cannot be limited or waived.

Your customers' data. Under Japan's Act on the Protection of Personal Information (個人情報保護法), section 10 of the Terms of Service means the same thing in its terms: you entrust us with your customers' personal information, and we handle it only to run HatchGrab for you and on your instructions.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Japanese law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Japan

The law that applies. When we handle personal information of people in Japan, the Act on the Protection of Personal Information applies, as well as the UK law named in our Privacy Policy.

Where your information is kept. Your information is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says. The United Kingdom and the European Union are recognised by Japan as having personal information protection to Japan's standard. Information handled in the United States is protected by our agreements with those providers.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask us to disclose the personal information we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply without delay. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. You can also contact the Personal Information Protection Commission at www.ppc.go.jp.

Marketing emails. We send marketing emails only to people who have agreed to receive them. Every one says who it is from and how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Singapore

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Singapore's consumer law, including the Consumer Protection (Fair Trading) Act, applies to your sales to your customers, and you are responsible for meeting it. That includes showing the full price your customers pay and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Singapore during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Singapore dollars, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Singapore. Stripe's processing fees for Singapore accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Singapore's allergen labelling rules in the Food Regulations are written for packaged food and follow the international Codex list. In Singapore, HatchGrab lets you show the Codex allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and GST. Your menu prices are shown to customers as the full price they pay. If you are registered for GST, your prices must include it: set your GST rate in HatchGrab and we show the GST included in each order on receipts and tickets. You are responsible for registering for, charging and paying GST correctly. We do not check the rate.

Language. In Singapore, HatchGrab's pages for your customers are in English. You are responsible for the words you write yourself, such as your menu and your notes.

Our plan in Singapore. In Singapore we offer one plan. It has a monthly price and no HatchGrab fee on online orders, and it is the plan shown for Singapore on our pricing page. There is no plan without a monthly fee in Singapore. When your free trial ends, your account moves to that plan, and we will contact you before your trial ends to set up payment.

Our prices. Accounts in Singapore are billed in Singapore dollars. HatchGrab Ltd is a UK company. If you are registered for GST, you may have to account for GST on our fees yourself, under the reverse charge. Where a tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that Singapore law says cannot be limited or waived.

Your customers' data. Under Singapore's Personal Data Protection Act 2012 (PDPA), section 10 of the Terms of Service means the same thing in its terms: we are your data intermediary, and we handle your customers' personal data only to run HatchGrab for you and on your instructions.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Singapore law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Singapore

The law that applies. When we handle personal data of people in Singapore, the Personal Data Protection Act 2012 (PDPA) applies, as well as the UK law named in our Privacy Policy.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says. We make sure it is protected to a standard comparable to the PDPA's wherever it is.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask for the personal data we hold about you and how it has been used, and ask us to correct it. You can also withdraw your consent to our using it. Email privacy@hatchgrab.com. We will reply within 30 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. If you are not satisfied, you can complain to the Personal Data Protection Commission at www.pdpc.gov.sg.

Marketing messages. We send marketing emails only where Singapore law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. We do not send marketing calls or text messages to numbers on Singapore's Do Not Call Registry. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Hong Kong

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Hong Kong's consumer law, including the Trade Descriptions Ordinance, applies to your sales to your customers, and you are responsible for meeting it. That includes describing your food and its price accurately and dealing with complaints, cancellations and refunds. Your licence from the Food and Environmental Hygiene Department, and its conditions, are yours to keep to. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Hong Kong during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Hong Kong dollars, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Hong Kong. Stripe's processing fees for Hong Kong accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Hong Kong's allergen labelling rules are written for packaged food and follow the international Codex list. In Hong Kong, HatchGrab lets you show the Codex allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and tax. Hong Kong has no sales tax or VAT, so HatchGrab shows no tax line on receipts and tickets unless you set a rate yourself. You are responsible for any tax that applies to your business.

Language. In Hong Kong, HatchGrab's pages for your customers are in Traditional Chinese. You are responsible for the words you write yourself, such as your menu and your notes.

Our prices. Accounts in Hong Kong are billed in Hong Kong dollars.

Your rights under local law. Nothing in the Terms of Service takes away a right that Hong Kong law says cannot be limited or waived.

Your customers' data. Under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), section 10 of the Terms of Service means the same thing in its terms: you are the data user and we are your data processor, and we handle your customers' personal data only to run HatchGrab for you and on your instructions, and keep it no longer than that needs.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Hong Kong law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Hong Kong

The law that applies. When we handle personal data of people in Hong Kong, the Personal Data (Privacy) Ordinance applies, as well as the UK law named in our Privacy Policy.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask for a copy of the personal data we hold about you, and ask us to correct it. Email privacy@hatchgrab.com. We will reply within 40 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. If you are not satisfied, you can complain to the Office of the Privacy Commissioner for Personal Data at www.pcpd.org.hk.

Marketing messages. We use your personal data for direct marketing only with your consent, and every marketing message tells you how to stop receiving them. If you ask us to stop, we will, free of charge. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Malaysia

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Malaysian consumer law, including the Consumer Protection Act 1999 and its regulations for electronic trade, applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name, registration number and contact details, showing your prices clearly, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Malaysia during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in ringgit, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Malaysia. Stripe's processing fees for Malaysian accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Malaysia's allergen labelling rules in the Food Regulations 1985 are written for packaged food and follow the international Codex list. In Malaysia, HatchGrab lets you show the Codex allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and SST. Your menu prices are shown before tax. If you are registered for service tax, set your rate in HatchGrab and we add it to each order as its own line before your customer pays. You are responsible for registering for, charging and paying sales and service tax (SST) correctly. We do not check the rate.

Language. In Malaysia, HatchGrab's pages for your customers are in Malay. You are responsible for the words you write yourself, such as your menu and your notes.

Our plan in Malaysia. In Malaysia we offer one plan. It has a monthly price and no HatchGrab fee on online orders, and it is the plan shown for Malaysia on our pricing page. There is no plan without a monthly fee in Malaysia. When your free trial ends, your account moves to that plan, and we will contact you before your trial ends to set up payment.

Our prices. Accounts in Malaysia are billed in ringgit. HatchGrab Ltd is a UK company. If you are a business, you may have to account for service tax on our fees yourself, as service tax on imported services. Where a tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that Malaysian law says cannot be limited or waived.

Your customers' data. Under Malaysia's Personal Data Protection Act 2010 (PDPA), section 10 of the Terms of Service means the same thing in its terms: you are the data controller and we are your data processor, and we handle your customers' personal data only to run HatchGrab for you and on your instructions.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Malaysian law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Malaysia

The law that applies. When we handle personal data of people in Malaysia, the Personal Data Protection Act 2010 (PDPA) applies, as well as the UK law named in our Privacy Policy.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says. We transfer it only where the PDPA allows.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask for the personal data we hold about you, and ask us to correct it or stop using it. Email privacy@hatchgrab.com. We will reply within 21 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. If you are not satisfied, you can complain to the Personal Data Protection Commissioner at www.pdp.gov.my.

Marketing emails. We send marketing emails only where Malaysian law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

Thailand

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. Thai consumer law, including the Consumer Protection Act B.E. 2522, applies to your sales to your customers, and you are responsible for meeting it. That includes showing your prices clearly and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for Thailand during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in Thai baht, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in Thailand. Stripe's processing fees for Thai accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. Thailand's allergen labelling rules are written for packaged food and follow the international Codex list. In Thailand, HatchGrab lets you show the Codex allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and VAT. Your menu prices are shown to customers as the full price they pay. If you are registered for VAT, your prices include it: set your VAT rate in HatchGrab and we show the VAT included in each order on receipts and tickets. You are responsible for registering for, charging and paying VAT correctly, and for issuing a tax invoice when the law requires one. We do not check the rate.

Language. In Thailand, HatchGrab's pages for your customers are in Thai. You are responsible for the words you write yourself, such as your menu and your notes.

Our plan in Thailand. In Thailand we offer one plan. It has a monthly price and no HatchGrab fee on online orders, and it is the plan shown for Thailand on our pricing page. There is no plan without a monthly fee in Thailand. When your free trial ends, your account moves to that plan, and we will contact you before your trial ends to set up payment.

Our prices. Accounts in Thailand are billed in Thai baht. HatchGrab Ltd is a UK company. If you are registered for VAT, you may have to account for VAT on our fees yourself, under the reverse charge. Where a tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that Thai law says cannot be limited or waived.

Your customers' data. Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), section 10 of the Terms of Service is our data processing agreement with you: you are the data controller and we are your data processor, and we handle your customers' personal data only to run HatchGrab for you and on your instructions.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that Thai law gives you and that cannot be excluded by agreement.

Privacy, for everyone in Thailand

The law that applies. When we handle personal data of people in Thailand, the Personal Data Protection Act B.E. 2562 (PDPA) applies, as well as the UK law named in our Privacy Policy. The rights listed in section 8 of the Privacy Policy are your rights under the PDPA too.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says. We transfer it only on a basis the PDPA allows.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask for a copy of the personal data we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within 30 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. You can also complain to the Personal Data Protection Committee at www.pdpc.or.th.

Marketing emails. We send marketing emails only where Thai law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.

United Arab Emirates

For food truck operators

You are the seller. You sell your food, and you are the merchant of record for your card payments, as section 5 of the Terms of Service says. Your customers' order is with you, not with us. The UAE's consumer law, including Federal Law No. 15 of 2020 on Consumer Protection, applies to your sales to your customers, and you are responsible for meeting it. That includes giving your customers your business name and contact details, showing prices in dirhams that include VAT, giving information in Arabic, and dealing with complaints, cancellations and refunds. HatchGrab is the software you sell through.

Card payments. Card payments from your customers go into your own Stripe account, which is set up for the United Arab Emirates during onboarding, in your own name, under your own agreement with Stripe. The money settles there, in UAE dirhams, and is paid out to your bank account by Stripe. We never hold it. HatchGrab adds no card surcharge and no service fee in the United Arab Emirates. Stripe's processing fees for UAE accounts are set by Stripe and shown in HatchGrab and during onboarding.

Allergens. The UAE's allergen labelling rules are written for packaged food and follow the international Codex list. In the United Arab Emirates, HatchGrab lets you show the Codex allergens against each dish, show your allergen card, or both. HatchGrab shows exactly what you enter, as section 3 of the Terms of Service says. We do not check it.

Your prices and VAT. Your menu prices are shown to customers as the full price they pay. If you are registered for VAT, your prices include it: set your VAT rate in HatchGrab and we show the VAT included in each order on receipts and tickets. You are responsible for registering for, charging and paying VAT correctly, and for issuing a tax invoice when the law requires one. We do not check the rate.

Language. In the United Arab Emirates, HatchGrab's pages for your customers are in Arabic. You are responsible for the words you write yourself, such as your menu and your notes.

Our prices. Accounts in the United Arab Emirates are billed in UAE dirhams. HatchGrab Ltd is a UK company. If you are registered for VAT, you account for VAT on our fees yourself, under the reverse charge. Where another tax applies to our fees, we will tell you before it is added, as section 4 of the Terms of Service says.

Your rights under local law. Nothing in the Terms of Service takes away a right that UAE law says cannot be limited or waived.

Your customers' data. Under the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, section 10 of the Terms of Service means the same thing in its terms: you are the controller and we are your processor, and we handle your customers' personal data only to run HatchGrab for you and on your instructions.

Notices and governing law. Notices work as section 12 of the Terms of Service says: we contact you at the email address on your account, and you can reach us at the address below. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not take away any protection that UAE law gives you and that cannot be excluded by agreement.

Privacy, for everyone in the United Arab Emirates

The law that applies. When we handle personal data of people in the United Arab Emirates, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data applies, as well as the UK law named in our Privacy Policy. If you are in a free zone with its own data protection law, such as the DIFC or ADGM, that law applies instead.

Where your data is kept. Your data is stored and processed in the United Kingdom, and some of it is handled by service providers in the European Union and the United States, as section 6 of the Privacy Policy says. We transfer it only on a basis the law allows.

Allergy and dietary notes. If you add allergy or dietary notes to an order, we pass them to the truck with your order. We remove them, with your name and contact details, 12 months after the order, as section 7 of the Privacy Policy says. We do not use them for anything else.

Your requests. You can ask for the personal data we hold about you, and ask us to correct it, delete it or stop using it. Email privacy@hatchgrab.com. We will reply within 30 days. If you ordered from a truck, we may pass your request to that truck, because it decides how your order details are used.

Complaints. Tell us first at privacy@hatchgrab.com. If you are not satisfied, you can complain to the UAE Data Office.

Marketing messages. We send marketing messages only where UAE law allows it. Every one tells you how to stop receiving them, and if you ask us to stop, we will. Emails about an order or your account are not marketing.

Contact. privacy@hatchgrab.com, or by post to HatchGrab Ltd, Rosedale, Bury Road, Wickham Street, CB8 8PD, United Kingdom.