Walk-up order processingTake and manage orders at the truck, paid on your own POS terminal.
✓
iPhone, iPad and Android kitchen appThe fullest way to run HatchGrab: a live kitchen screen, plus the only way to keep taking orders when you lose signal.
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Multi-device kitchen syncRun several screens — front counter and kitchen — all showing the same live orders.
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Multi-user accessGive staff their own logins with the right level of access.
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Offline order protectionIf you lose signal, online ordering pauses so customers can’t place orders you won’t see. The iPhone, iPad and Android app keeps you taking orders offline; the web dashboard needs a connection.
✓
Kitchen ticket printing1Print order tickets to a Bluetooth or wired printer in the kitchen.
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Universal web dashboardRun your service from any phone, tablet or laptop browser.
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Combos & upsellsBundle items into deals and offer add-ons at checkout to lift the average order.
✓
Instant sold-out toggleMark any item sold out in one tap — it greys out for customers straight away.
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Automated stock countdownSet a stock count and it counts down as orders come in, then sells out automatically.
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Buzzer trackingGive an order a buzzer number when you hand one out, so you know which buzzer belongs to which order.
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Documents and remindersSave your certificates in one place, such as food hygiene, insurance and gas safety. We remind you before anything expires, and you can send them to an event or market organiser in one tap.
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Profit per eventAdd what each dish costs you and see what you actually made at every event, not just your takings.
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Reports for your accountantSales, tax and refunds for any month, quarter or tax year, ready to download for your accountant.
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Take payment on your phoneTake card payments on a supported phone, so you don’t need a separate POS terminal.
Coming soon
Customer-facing displayA screen customers can see showing order numbers and when they’re ready.
Coming soon
Online paymentsTake card payment upfront when customers order online, via Stripe.
✓
Advance pre-orderingLet customers order for a future date or time before the event.
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Pre-order deadlineSet a cut-off time for items that need notice.
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Customer time slot selectionCustomers choose a pick-up time slot, spreading demand across your service.
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Kitchen capacity managementSet how much your kitchen can cook at a time and how long it takes. Once a slot is full, customers can’t pick it.
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Auto-accept online ordersOnline orders are accepted automatically — no need to confirm each one.
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Private eventsAdd private events that don’t show on the map, with their own private ordering link and QR code.
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Schedule page on your own websiteShow your upcoming dates on your own website. Each one links straight through to its order page.
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QR codeA printable QR code that opens your menu and ordering page.
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Branded QR codeAdd your logo to your QR code.
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Discovery map listingYour truck appears on the public HatchGrab map so nearby customers can find you.
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Automatic schedule importWe fill your schedule automatically — from your website, or a photo you already post to Facebook. You just review and confirm.
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Custom event types & pricingCreate your own event types, with custom prices and settings for events and festivals.
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Social media postsUpload your designs — we add your dates, places and times for each week and event automatically.
✓
WhatsApp auto-replies2Auto-reply to WhatsApp enquiries about your menu and schedule.
✓
Messenger & Instagram auto-repliesSame as WhatsApp auto-replies, for Messenger and Instagram enquiries.
Coming soon
SMS order alertsText customers automatically when their order’s ready.
Coming soon
Digital loyalty stamp cardsReward repeat customers with digital stamp cards — collected and redeemed automatically.
Coming soon